Abuse Reporting

• abuse of the Service, including spam, scanning, brute force or denial-of-service activity;
• fraud, phishing or impersonation that appears to use Proxeta infrastructure or branding;
• malware distribution or command-and-control traffic;
• illegal content or illegal use;
• a security incident affecting your account, credentials or an order;
• copyright or trademark infringement.

Reports are accepted through the Proxeta support center and the Proxeta Telegram bot, using the same channels as ordinary support. No dedicated abuse mailbox exists, and we do not publish one that would not be monitored.

• a short description of what happened and when it started;
• the IP address, hostname, URL or account involved, as precisely as you can;
• any evidence you can share safely: log excerpts, headers, timestamps, screenshots;
• your contact address for follow-up questions;
• if you represent an organisation, the capacity in which you are writing.

Do not send passwords, private keys, payment secrets or other credentials. Do not perform your own active testing against Proxeta infrastructure.

• We review the report and may ask clarifying questions.
• We may review internal technical records relating to the reported address or account.
• Where a violation is confirmed, we may rate-limit, suspend or terminate the account, product or order involved, and preserve the relevant records.
• Where the law requires or permits it, we may notify the competent authorities.
• We will tell you the outcome where we lawfully can. We cannot disclose information about another account holder beyond what is necessary to resolve the report.

See the Acceptable Use Policy for the rules that apply, and the Privacy Policy for how we handle the information you provide in a report.